Can't run downloaded program without being told I need to download the program

When trying to run MATLAB R2014a for the first time, after downloading it from MathWorks.com, I get the following message:

There are no products available to install from this location. You may need to download the appropriate products from our web-site (www.mathworks.com).

I did download the appropriate product. I then installed it. I then launched it. It then gives me this message telling me to download it. Recursion.

Answer 1

[Image Analyst]

I guess you don't have a license for it. Why are you downloading a 8 year old version anyway? Call sales and get a license to download the latest R2022b version. Or else call tech support (ask for "Installation") and figure out why you think you have a valid license (still, after 8 years) and can't install it.

[Ben Hocking]

I do have a licence, which is why I was able to download it. I downloaded an 8-year-old version because that's what version the person I'm working with is using. Downloading the latest could cause compatiability issues.

I've used newer versions in the past, though it was on an old, dead Mac (this is on Windows, though I had a different problem trying to get it to work on Ubuntu). I need to make a tool we have for extracting a PVS specification from Simulink models work on R2014a models. The license better still be valid considering how much we pay each year to keep it active.

[Image Analyst]

OK, so you are paying the software maintenance fee every year. Compatibility issues are rare. It will probably work with the newest version. Did you try it?

Assuming you did try the latest version and it didn't work, and don't want to fix the incompatibilities, and just want to use the antique version, then you should have taken my suggestion to call tech support and ask for installation. It's free and fast and you can talk to a live friendly person, who can even do screen sharing (if needed) to resolve your problem. So I assume you called them. What did they say? How did they resolve it?

[Ben Hocking]

It turns out that some how the option for me (personally) to download the product had gotten deselected from the administrator's user panel. (I'm the only user in our company, so this wasn't aimed at me.) It definitely wasn't done on purpose, and I suspect it was probably a database issue, but I'll never know. Regardless, it's been resolved now, with help from chat support.