When shall I contact MathWorks' Technical Support and how?
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When shall I contact MathWorksTechnical Support and how?
Is MATLAB Answers an alternative to Technical Support?
Am I eligible to contact Technical Support?
(Sorry for asking a question that I will answer myself. It is also intended that you can post answers and comments with your viewpoint)
1 Comment
Daniel Shub
on 15 Mar 2012
Care to add something (or maybe another question) about viewing and reporting bugs. I sometimes struggle accessing that aspect of "technical support."
Answers (8)
Sean de Wolski
on 14 Mar 2012
Technical Support
- Crash of any kind
- Segmentation Violations
- Unable to open MATLAB
- Java Exceptions (a command window filled with red)
- Unexpected Results
- Feature suggestions
Answers &| Technical Support
- How do I do this?
- Is it possible to do this?
- Bugs and obscure behavior
Answers
- Students with Homework
- Have any of you done this?
- Debugging assistance
- Friendly discussion
files@mathworks.com
- Anything having to do with MATLAB Central (FEX, CODY, Trendy, Answers, etc.).
2 Comments
Daniel Shub
on 15 Mar 2012
Are you sure files@mathworks applies to CODY? There is no "contact us" on those pages
Andreas Goser
on 4 Mar 2011
1 Comment
K E
on 14 Mar 2012
If example code and models are not something that I would like to make public, I would contact Tech Support. More of an issues for non-university users.
Andrew Newell
on 4 Mar 2011
Problems installing a product should be referred to Technical Support.
1 Comment
K E
on 14 Mar 2012
The license manager can be an exercise in frustration if you have to change license types or move licenses around. Tech Support is the right choice in those situations.
Image Analyst
on 15 Mar 2012
I don't call them unless I've tried to solve it myself for around half an hour, at least. I want to make sure it's a really tough problem and not something that I'm going to slap my forehead over if they tell me the solution.
0 Comments
Govardhan Reddy Yanala
on 30 Apr 2022
Hello,
I am doing simscape on ramp course, in the very start of the course i was asked to submit the answer and i get this error.
I am not sure what is causing this error. could you please help me figure out this.
Unrecognized function or variable 'simmechanics.sli.internal.register_datatypes'.
Thanks
2 Comments
Maurício
on 31 Jan 2023
I did have the same problem with my training on line Simscape O
see below, Is anybody can help to How to fix this bug?
Unrecognized function or variable 'simmechanics.sli.internal.register_datatypes'.
see below pls screen shot
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