Matlab R2013a installation error

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Hello, I can not install the matlab 2013a, the setup crashes with an unknown error. It is the log: (feb 04, 2014 10:32:27) # Today's Date: (feb 04, 2014 10:32:27) Tue Feb 04 10:32:27 GMT 2014 (feb 04, 2014 10:32:27) (feb 04, 2014 10:32:27) System Info (feb 04, 2014 10:32:27) OS: Windows 7 6.1 (feb 04, 2014 10:32:27) Arch: amd64 (feb 04, 2014 10:32:27) Data Model: 64 (feb 04, 2014 10:32:27) Language: es (feb 04, 2014 10:32:27) Java Vendor: Sun Microsystems Inc. (feb 04, 2014 10:32:27) Java Home: d:\programas\matlab 8.01 2013a\sys\java\jre\win64\jre (feb 04, 2014 10:32:27) Java Version: 1.6.0_17 (feb 04, 2014 10:32:27) Java VM Name: Java HotSpot™ 64-Bit Server VM (feb 04, 2014 10:32:27) Java Class Path: (feb 04, 2014 10:32:27) User Name: joel (feb 04, 2014 10:32:27) Current Directory: D:\programas\MatLab 8.01 2013a (feb 04, 2014 10:32:27) Input arguments: (feb 04, 2014 10:32:27) root d:\programas\matlab 8.01 2013a (feb 04, 2014 10:32:27) tmpdir d:\programas\matlab 8.01 2013a (feb 04, 2014 10:32:27) standalone true (feb 04, 2014 10:32:30) Starting local product/component search (feb 04, 2014 10:32:36) Completed local product/component search (feb 04, 2014 10:32:44) Default Installation Folder: C:\Program Files\MATLAB\R2013a (feb 04, 2014 10:32:46) Starting local product/component search (feb 04, 2014 10:32:46) Completed local product/component search (feb 04, 2014 10:32:57) Confirmation Text: Installation folder: C:\Program Files\MATLAB\R2013a
Products: License Manager 11.11 MATLAB Distributed Computing Server 6.2 MATLAB 8.1 Simulink 8.1 Aerospace Blockset 3.11 Aerospace Toolbox 2.11 Bioinformatics Toolbox 4.3 Communications System Toolbox 5.4 Computer Vision System Toolbox 5.2 Control System Toolbox 9.5 Curve Fitting Toolbox 3.3.1 Data Acquisition Toolbox 3.3 Database Toolbox 4.1 Datafeed Toolbox 4.5 DO Qualification Kit 2.1 DSP System Toolbox 8.4 Econometrics Toolbox 2.3 Embedded Coder 6.4 Filter Design HDL Coder 2.9.3 Financial Instruments Toolbox 1.1 Financial Toolbox 5.1 Fixed-Point Designer 4.0 Fuzzy Logic Toolbox 2.2.17 Global Optimization Toolbox 3.2.3 HDL Coder 3.2 HDL Verifier 4.2 IEC Certification Kit 3.1 Image Acquisition Toolbox 4.5 Image Processing Toolbox 8.2 Instrument Control Toolbox 3.3 Mapping Toolbox 3.7 MATLAB Builder EX 2.3.1 MATLAB Builder JA 2.2.6 MATLAB Builder NE 4.1.3 MATLAB Coder 2.4 MATLAB Compiler 4.18.1 MATLAB Report Generator 3.14 Model Predictive Control Toolbox 4.1.2 Model-Based Calibration Toolbox 4.6 Neural Network Toolbox 8.0.1 OPC Toolbox 3.2 Optimization Toolbox 6.3 Parallel Computing Toolbox 6.2 Partial Differential Equation Toolbox 1.2 Phased Array System Toolbox 2.0 Real-Time Windows Target 4.2 RF Toolbox 2.12 Robust Control Toolbox 4.3 Signal Processing Toolbox 6.19 SimBiology 4.3 SimDriveline 2.4 SimElectronics 2.3 SimEvents 4.3 SimHydraulics 1.12 SimMechanics 4.2 SimPowerSystems 5.8 SimRF 4.0 Simscape 3.9 Simulink 3D Animation 6.3 Simulink Code Inspector 1.3 Simulink Coder 8.4 Simulink Control Design 3.7 Simulink Design Optimization 2.3 Simulink Design Verifier 2.4 Simulink PLC Coder 1.5 Simulink Report Generator 3.14 Simulink Verification and Validation 3.5 Spreadsheet Link EX 3.1.7 Stateflow 8.1 Statistics Toolbox 8.2 Symbolic Math Toolbox 5.10 System Identification Toolbox 8.2 SystemTest 2.6.5 Trading Toolbox 1.0 Vehicle Network Toolbox 2.0 Wavelet Toolbox 4.11 xPC Target 5.4 xPC Target Embedded Option 5.4
(feb 04, 2014 10:32:58) Task MATLAB R2013a Startup Accelerator for C:\Program Files\MATLAB\R2013a does not exist (feb 04, 2014 10:32:58) java.lang.NullPointerException at com.mathworks.install.ComponentSizeAggregator.add(ComponentSizeAggregator.java:13) at com.mathworks.install.ProductInstallerImpl.downloadProducts(ProductInstallerImpl.java:93) at com.mathworks.install.ProductInstallerImpl.installProducts(ProductInstallerImpl.java:58) at com.mathworks.install.InstallerImpl.install(InstallerImpl.java:100) at com.mathworks.installwizard.model.InstallTask.execute(InstallTask.java:46) at com.mathworks.installwizard.model.AbstractBackgroundTask.call(AbstractBackgroundTask.java:82) at com.mathworks.installwizard.model.AbstractBackgroundTask.call(AbstractBackgroundTask.java:26) at com.mathworks.wizard.worker.WorkerImpl.doInBackground(WorkerImpl.java:24) at javax.swing.SwingWorker$1.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at javax.swing.SwingWorker.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source)
(feb 04, 2014 10:32:58) Error: The application encountered an unexpected error and needs to close. You may want to try re-installing your product(s). More information can be found at C:\Users\joel\AppData\Local\Temp\mathworks_joel.log (feb 04, 2014 10:32:59) Exiting with status -1 (feb 04, 2014 10:32:59) End - Unsuccessful

Accepted Answer

Andreas Goser
Andreas Goser on 4 Feb 2014
I have seen this with users who attempted to install an illegal MATLAB version. But as you would not create a MathWorks login in such a case, I suppose you use a legal version and I recommend you contact MathWorks installation support.
  2 Comments
Nick
Nick on 10 Mar 2014
I have this same error during installation of R2014a. Customer support says they don't have a clue. Could you point me in the right direction?
Andreas Goser
Andreas Goser on 10 Mar 2014
The user with the original question was not coming back to MathWorks.
Your request is still open and investigated.

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