Why do I get an error message "Error: No PolySpace product found" when downloading some results in PolySpace R2008b?

When trying to download some results from Spooler GUI or using psqueue-download command from the PolySpace Client, we get the following error after the unpacking message:

 Error: No PolySpace product found.

Answer 1

[MathWorks Support Team]

It is possible fot the 'polyspace.conf' file to not be updated correctly when installing a new release of PolySpace. This is especially likely when a previous release was only partially removed.

To correct this issue, the polyspace.conf file needs to be updated with location and language that are supported by the currently installed PolySpace product.

Please update the following fields in the configuration file:

 product=<absolute_path_to_product>

 lang=<language supported by the product>

Note: it is possible to have more than one 'product' and 'lang' fields.

For example:

- On a Windows OS, with PolySpace Client for C/C++, polyspace.conf located in c:\PolySpace\PolySpace_RLDatas, and looks like:

 # Local configuration.

 product=C:\PolySpace\PolySpaceForCandCPP_R2008b

 lang=C

 lang=CPP

 # Remote Launcher configuration

 datadir=C:\PolySpace\PolySpace_RLDatas

 username=<login>

 cpu=<hostname>

- On a UNIX OS, with PolySpace Client for C/C++, polyspace.conf located in /etc/PolySpace and looks like:

 # Local configuration.

 product=/usr/local/PolySpace/PolySpaceForCandCPP_R2008b

 lang=CPP

 lang=C

 # Remote Launcher configuration.

 datadir=/var/PolySpace

 username=<login>

 cpu=<hostname>

Note: username and cpu are not mandatory fields for a PolySpace Client installation.